Insurance Coverage
12 Casual Leaves
Monthly Employee Engagement Activity (Fun Friday)
Stable workload
Access to unlimited LinkedIn Learning platform
5 Days Working
A dynamic and supportive work environment
Opportunities for professional growth and development

Join our team and contribute to our mission of driving business growth through innovative digital marketing solutions and exceptional customer support.

Perks

Role: Full-time

Profile: Customer Success Executive - SaaS

Salary: 2.5 LPA to 4.5 LPA

Office Location: Tilak Nagar, New Delhi

Work Mode: Work From Home (5 Days Working)

Company: MakkPress Technologies

Key Job Details

Fresher or up to 2 years of experience (support, customer success, marketing, SaaS, or tech roles)
Good written and spoken English communication
Comfortable using:
Google Sheets / Excel (basic level is enough)
Support tools, dashboards, or CRMs (or willing to learn)
Someone who:
Enjoys talking to people
Thinks in solutions, not excuses
Who is curious about SaaS, startups, and growth
Takes ownership and follows things through
Prior SaaS experience is a plus, but not mandatory

Skills Required

Responsibilities:

Be the first point of contact for customers using our SaaS apps
Help users understand features, onboarding steps, and best practices
Ensure customers see real results from our tools (SEO, UX, conversions, etc.)

Actively work on:

Customer satisfaction (NPS)
Product adoption
Retention and renewals
Upsells via value (not force)
Troubleshoot basic issues and coordinate with the product/dev team when needed
Collect customer feedback and share insights with founders and product teams

Help create:

Case studies
Testimonials
Feature use-cases
Represent MakkPress apps positively in communities, emails, and support channels

Responsibilities

Established in 2012, Makkpress Technologies helps D2C brands scale their business with technical and Marketing Solutions, With offices in Europe, the USA, Australia, and India. We have left our footprint in the Internet Economy by being a strategic partner to many old and new-age businesses that can to be always a step ahead.

About the Company

Tilak Nagar, New Delhi

IT Sales

Experienced

Customer Success Executive - SaaS

Hear From Our 820+ Happy MakkPress Clients

We have had the pleasure of working with MakkPress Technologies for our website. They are able to provide us with timely solutions to all our problems and their team is very friendly and cooperative. We will highly recommend MakkPress Technologies for your digital marketing needs.

Aagam Jain

ahika.in

We onboarded MakkPress for our Shopify website speed optimization & website development services. The representative from MakkPress always responded to our requests on time. will recommend Makkpress for anything related to shopify stores!

Arnab

gramiyaa.com

Makkpress helped me in Ecommerce speed optimization for my website. The job was done to a great standard, very happy with the work done by the MakkPress team. Makkpress team went above and beyond to help me with my website

Hardik Akbari

thefoomer.in

We onboarded them for shopify SEO services and Shopify Design Development service. Overall a very good experience. They have a very professional team. Everything is on track be it process, client communication, delivery or reporting

Mr.Pankaj

gillori.com

We had a great experience with MakkPress. They have been very efficient in understanding our requirements and delivering the same very well. Thank you so much MakkPress Team

Ms.Misha

luseessentials.com

As an entrepreneur, I see improvement in my newly launched website. SEO & Social media work was excellent, and the team was also very supportive & professional. I would recommend MakkPress for digital marketing services!

Kartik

ryllzessentials.com